REPORT CARD

As we strive to enhance our quality products and customer service, we realize that your feedback is the best measure of our performance. We want to communicate with our customers on all levels of their printing needs, quality, delivery time and price. If you have a concern, a question or even a lower price, we would appreciate you letting us know. We will always address your concerns promptly.

There are many printers in the Madison area, simply put, we want to continue to be your printer. That is why we are asking for your feedback to some important questions. Your answers will help us shape our company to provide superior economical solutions through customer service and quality printing for all of our customers.

PLEASE RATE YOUR EXPERIENCE AT TONY'S

	all the time	most of the time	often	seldom	never
1. When you place an order do you feel confident that the customer service representative understands your requirements and that foreseeable concerns are brought to your attention and solutions suggested?
2. When you request a price quote, is it complete, accurate and furnished in a timely manner?
3. Did Tony’s keep their promise of quality printing?
4. Did Tony’s meet your deadlines?
5. When choosing a printer, what is your most important consideration? Please rank the following from 1 (most important) to 6 (least important).
Quality
Price
Location
Knowledgeable staff
Speed
Reliability

6. What did we do that you liked?

7. What could we have done better?

8. Are there any other products, services, or specials you would like to see offered?

CUSTOMER INFORMATION [optional]

The following contact information is optional, however it may help us in identifying any errors that may have occurred with an order.

Business Name:
Contact:
Phone #:
E-mail:
Your E-mail address and information is for contact purposes only and will never be shared with any third parties.

REPORT CARD

PLEASE RATE YOUR EXPERIENCE AT TONY'S

CUSTOMER INFORMATION [optional]

Your E-mail address and information is for contact purposes only and will never be shared with any third parties.